Bet Fred – Live Dealer Casino Review

 

 

Bet Fred is a family-owned, UK-based firm that has both online and land-based businesses. Fred Dune, Chairman, famously fronts Bet Fred is a figurehead for this entertainment focussed betting company.

Bet Fred uses Playtech for its live dealer casino. The site itself is pretty straight forward to use, and is reliable to use. Live Dealer Casino games can be easily found on the main casino page. Chip movements between Live Dealer Casino and the other products works well, even if it is a little cumbersome.

Bet Fred has a good reputation for paying players and there are very few complaints about unfair play at Bet Fred online. Payments went in easily and out slightly less so, but ultimately what was owed was paid. As a company with over 750 betting shops in the UK, trust should not be an issue.

Players get a single account from which to access a wide range of gambling products including poker, casino, sportsbetting and live dealer casino. There are plenty of bonuses and promotions at Bet Fred, but nothing for Live Dealer Casino players which is a real shame. Another area that could benefit from improvement is the Customer Service: the staff try their best, but could turn requests around faster to achieve a higher score.

Bet Fred gets a Which Live Casino.com rating of Silver. Which Live Casino.com has no hesitation in recommending Bet Fred as a good, solid Live Dealer Casino that you should enjoy if you play.  If you want to try out Bet Fred for yourself Click here to download Betfred Casino

Sign-up: Gold
+: uncomplicated and easy to do.
-: asked for a lot of info.

Site use: Bronze
+: live dealer casino games easy to find on casino page; single click to play.
-: slow cashier; windows security popups can be distracting; logs you out if you have not been playing for more than a few minutes.

Deposit (used Moneybookers): Platinum
+: Moneybookers built directly into cashier; deposits work well and system sends informative confirmation emails.
-: small number of deposit methods.

Promotions: Unclassified
+: lots of easy to find, but largely unappealing rng Casino promotions.
-: no promotions for Live Dealer Casino players; some bonuses have unfriendly wagering requirements; bonuses dropped into accounts without being requested that then make withdrawals take a little longer.

Lobby use: Gold
+: can play direct from website with no separate lobby,
-:  no low stakes games.

Withdrawals (used Moneybookers): Silver
+: withdrawal process itself is straightforward, cashier fast; payment processing fast.
-: confusing cashier design; have to transfer to sports balance before withdrawing.

Customer Service: Silver
+:  quick to respond, chat easy to find, can request email transcription of chat with a single click; lots of contact methods including call-back and post.
-: slow to resolve simple account questions; chat windows unstable, training appears to be an issue…we expected better to be honest.

Brand: Gold
+: land-based with UK-based betting shops; licensed in Gibraltar.
-: private company, with little product focus on Live Dealer players.